Southwest: computer outage causes delays/cancellations

CHICAGO — Due to a widespread computer outage, Southwest Airlines experienced massive delays on Tuesday, and almost all flights out of its Chicago hub were grounded, CBS Chicago reported.


Southwest Airlines flights across the country were held up Wednesday while the airline worked to fix technology problems.


Spokesman Brad Hawkins said Southwest began having intermittent problems with several systems after an outage.


“We are now managing flight delays across our system, with a temporary ground stop in place for those flights that have not left the gate,” Hawkins said in an emailed statement.


CBS News transportation correspondent Kris Van Cleave reported that the FAA said that the airline issued a nationwide ground stop for all departing flights.


Hawkins said that systems were gradually coming back, but that it might take time before the airline could resume normal operations.


CBS Chicago reported that automated check-in and baggage systems were down and passengers were being checked in by hand on paper tickets.