Vision Travel is an active member within a number of networks and associations, expanding our reach across the globe. The conferences, seminars, training sessions and meetings we regularly attend allow us to stay abreast of all best practices and newly introduced services in the travel industry, while also learning about innovative ideas at the outset, in their development stages.
As such, in a bid to serve our clients with the most fitting travel solutions, Vision Travel maintains an active presence in the following networks:
GBTA Canada, the leading organization for corporate travel professionals in Canada, is part of the Global Business Travel Association (GBTA), the world’s premier business travel and corporate meetings organization. Collectively, GBTA’s 7,000-plus members manage over $340 billion of global business travel and meetings expenditures annually. GBTA provides its network of 17,000 business and government travel and meetings managers, as well as travel service providers, with networking events, news, education & professional development, research, and advocacy. For more information, visit gbta.org.
Ian Race, Senior Vice President of Sales & Account Management for Vision Travel sits on the 2015 GBTA Canada Advisory Board.
Established in 1977, the Association of Canadian Travel Agencies (ACTA), is a national trade association representing the retail travel sector of Canada’s tourism industry. ACTA is an industry-led, non profit, membership based organization.
Members include retail travel agencies and suppliers such as tour operators, travel wholesalers, airlines, hotels, destination marketing organizations, cruise and rail lines, and automobile rental companies. ACTA represents the interests of Canadian travellers through approximately 2,000 members employing 14,000 travel professionals.
Why is ACTA here?
- To ensure consumers have professional and meaningful travel counselling by providing effective leadership in a number of key strategic areas on behalf of the retail travel industry members.
- Advocacy and Lobbying federal and provincial governments and national and multi-national corporations to ensure a positive environment exists for travel retailers to provide service to travel consumers.
- Communications & Public relations to government and travel industry partners to insure they are aware of the importance of the retail travel sector; to the general public to ensure they are aware of the benefits of using ACTA member retailers for their travel needs; and to members and non members to better equip them to manage their businesses.
- Perform and communicate Research which is relevant and meaningful to members and partners to enable them to better manage their businesses and work more effectively together.
- Facilitate or deliver Education and Training to further professionalize the retail travel sector and add greater value to travel consumers.
- Membership Development to ensure the greatest participation rate of the retail travel community in ACTA and maximum impact for businesses and consumers in Canada.
TICO is consumer protection for your travel investment – peace of mind for everyone who books their trip with a TICO registered travel agency.
No matter where you travel, when you purchase from a TICO registered travel agency, you have comfort knowing TICO is there to help.
TICO regulates the Ontario travel industry.
Through mandatory registration of all Ontario travel agencies, TICO ensures agencies adhere to the Ontario Travel Industry Act. And that means they must follow the law.
That means things like proper invoicing and disclosure, truthful advertising and financial compliance – and holding your money in trust. We also see they meet educational standards for the industry.
TICO inspects and monitors Ontario travel agencies.
TICO makes sure the travel agencies you’re buying from follow strict consumer protection laws, all backed by the Ontario Travel Industry Act. TICO inspects and monitors all agencies, and disciplines those that don’t follow these laws.
TICO promotes fair and ethical competition, supports a Code of Ethics and encourages legislative and regulatory changes.
TICO refunds money for services you paid for but did not receive.
If you purchase travel services from a TICO registered travel agency and you don’t receive those services because of closure or bankruptcy, TICO helps.
If your cruise line, airline or even travel agency fails to provide services you paid for, TICO gives refunds of up to $5,000 per person. In certain circumstances, when travellers are stranded, we even bring them home.
Compensation Fund coverage is subject to the provisions of Ontario Regulation 26/05.
TICO helps you out with a complaints process.
We hope your travel always goes well, but if you’re not happy and you and your travel agency can’t seem to resolve the situation, we can help. But remember, if your agency isn’t TICO registered, there’s not much we can do.
If you book with a TICO registered travel agency, TICO helps with a complaints process, communicates with your travel agency and makes sure the consumer protection laws were properly followed.
Although we can’t impose a settlement or act as an arbitrator, we make sure you’ve got a process to help solve your concern.
Virtuoso is the travel industry’s leading luxury network. It consists of both travel advisors and travel partners (hotels, cruise lines, tour operators, etc.)
As Canada’s leading member of Virtuoso we offer insider connections and industry expertise – along with the guidance and know-how you require to make educated travel choices. Virtuoso is the most prestigious and established travel network in the world. So when you travel, you can do so with confidence – secure in the knowledge that you’ll get more, simply by booking through us.
We offer complimentary benefits when you cruise with Vision Travel, including: escorted pre- and post-cruise trips, shore excursions, land packages and special social events on more than 450 departures per year with luxury cruise lines.
You want to travel your way, and we’re experts at making independent arrangements. Our custom vacation options are endless. Tell us what personal touches you would like to add, and we’ll fine-tune your vacation to make it your own.
The Office de la protection du consommateur (OPC) is dedicated to providing protection, information and education to consumers, while representing their best interests when dealing with public organizations operating in Quebec.
OPC regulates the Quebec travel industry.
Responsible for regulating the Consumer Protection Act, Travel Agents Act, and Regulation respecting travel agents, the OPC aims to promote a better balance of powers between customers and merchants. In addition, OPC will ensure that travel agencies comply with the laws and regulations regarding marketing and advertising.
OPC regularly monitors the activities of travel agencies based in Quebec.
In order to verify that travel agencies engage in lawful practices, OPC ensures that Quebec merchants recognize their obligations and respect them. Therefore, each year OPC conducts investigations for the sole reason of confirming that each business is accountable and following the laws and regulations put in place by OPC.
OPC provides financial protection in the form of The Compensation Fund for Customers of Travel Agents, benefiting clients who do business with a travel agency that holds a licence from OPC.
If you purchase travel services from an OPC registered travel agency, and you do not receive those services, OPC will reimburse you. Those who purchase directly from the supplier do not benefit from this.
Contingent to the situation, OPC will refund money for: transportation not received, lodging not received, tourist activities not received, cruise service not received, immediate departure, or repatriation required, and lastly, closure or bankruptcy of the travel agency. As each circumstance differs, it is important to have your case analyzed to know if you have a right to a refund.
The Fund will reimburse all amounts paid to a licensed travel agent for tourism services. If many individuals are affected by the same situation, this amount may be limited.
You will not receive reimbursements if a third party, such as an insurer or credit card issuers, has provided a reimbursement to you. However, if you only received a partial reimbursement from this third party, you may claim the difference from the Fund.
OPC receives and processes consumer complaints.
Should there ever be an issue with an OPC regulated agency, OPC will intervene, and if necessary, file lawsuits against merchants accused of wrongdoing in order to maintain a healthy competition.
Such cases can include: a merchant committing a serious offence, a business who has already been subject to a previous intervention in the past years, and a merchant who has been the target of many complaints made by consumers.