Updated Booking and Cancellation Policies for River Cruises

Updated Policy

Guests with new or existing reservations to purchase AmaWaterways’ Travel Waiver Plus. This means they can cancel for any reason with a future cruise credit covering cancellation penalties for services purchased through AmaWaterways. Effective immediately, guests wishing to add Travel Waiver Plus are no longer required to purchase AmaWaterways’ Cruise Protection Plan.
Travel Waiver Plus may now be purchased:
• For existing reservations already paid in full – up until March 15, 2020
o What’s changed: Previously guests could not add Travel Waiver Plus once their booking was paid in full
• For existing reservations not yet paid in full – add Travel Waiver Plus to AmaWaterways’ Cruise Protection Plan for $80 or purchase independently for $175
o What’s changed: Previously guests could not purchase Travel Waiver Plus up until final payment OR independently of our Cruise Protection Plan
• All new reservations – at the time of booking or until final payment, add Travel Waiver Plus to AmaWaterways’ Cruise Protection Plan for $80 or purchase independently for $175
o What’s changed: Previously guests could not add Travel Waiver Plus up until final payment or purchase it independently of AmaWaterways’ Cruise Protection Plan

Additional Info

AmaWaterways Travel Waiver Plus allows you to cancel your vacation for any reason and you will receive a future cruise credit valid for 24 months from the day your cancellation was received. Waivers under the Travel Waiver Plus Program provided by AmaWaterways will only cover cancellation penalties for services purchased through AmaWaterways. Travel Waiver Plus is not available for Africa Safaris and Wildlife Cruises. This program does not include any additional benefits. To purchase AmaWaterways Travel Waiver Plus, contact your Vision Travel Advisor. This offer with special provisions may be changed or withdrawn at any time. Some restrictions apply. Contact AmaWaterways for details. To report a Travel Waiver Plus claim, contact AmaWaterways at 1.800.626.0126.

Updated Policy

For travelers with existing bookings and for new bookings, deposits on future vacations can be moved to any other brand (Globus, Cosmos, Monograms or Avalon Waterways), destination or itinerary in 2020 or 2021 without penalty* prior to final payment. Additionally, the Globus family is temporarily waiving cancellation penalties** until 30 days prior to departure.

Additional Info

Deposits remain non-refundable and applicable final payment dates still apply. Applicable price of the new tour/cruise/package applies, as well as value of any applied promotion on original booking if new booking is within the same brand or on the same Avalon Waterways cruise itinerary. Air penalties and changes in airfare may apply. **Cancellation penalties refer to applicable cancellation fees within final payment, returned in the form of a Letter of Credit. Deposits remain non-refundable. Cancellation fee waiver applies to all Globus family of brands vacations with the exceptions of those that include Oberammergau performances or anything that includes specific payment conditions, such as non-Avalon Waterways operated cruises, rail package inclusions and certain destinations.

Updated Policy

We have changed the terms of our cancellation policy for 2020 cruises departing May 1 or later to allow our guests more time to make a decision about their travel plans. Until further notice, we will allow guests booked on these upcoming 2020 cruises the option to cancel their cruise/cruise-tour at 30 days prior to departure, at the lesser 120+ day cancellation rate. – Valid only for 2020 bookings departing May 1 or later, new and existing. – Cruise/cruise-tour bookings cancelled at 30 days prior to departure will only be subject to a $200 per person cancellation fee. – Cancellations occurring more or less than 30 days prior to departure will be subject to Uniworld’s standard cancellation policy. – Applies to the cruise/cruise-tour portion of trip only, airfare will be subject to cancellation fees if ticketed. – For airfare booked through Uniworld, airfare fees will be waived if not yet ticketed or a $450 fee will apply if ticket was already issued at time of cancellation. – Travel Protection Program fees are non-refundable.

Updated Policy

We have implemented a new cancellation policy, taking effect immediately across the company’s portfolio of brands. This policy gives all currently booked guests with a departure on or after June 1, 2020, and guests considering a booking after that date, the option to transfer their booking to an alternate departure without penalty*, up to 30 days prior to departure.
This policy will apply to all scheduled departures across the Scenic Group: Scenic Luxury Cruises & Tours, Emerald Cruises and Scenic Eclipse.

Updated Policy

In view of this we are for the time being making a temporary exception to our cancellation policy so that you can be free to postpone your cruise at any time up until 24 hours before the planned departure, without incurring any cancellation fees. You will be issued a voucher for future travel valid for 24 months, which can be used on any Viking product (river, ocean or expedition). This temporary exception to our standard cancellation policy is applicable for all guests who currently have a reservation with Viking and for all new reservations made through April 30, 2020.

Additional Info

The temporary exception to our cancellation policy is as follows: — Notification of your intent to postpone your current cruise must be received as follows: – If you have flights arranged by Viking, it must be received at least 24 hours prior to the time of flight’s departure. – If you have arranged your own flights, it must be received at least 24 hours prior to the time of embarkation of the cruise or your hotel check-in, whichever is first. — Cancelled reservations will be reimbursed in the form of a Future Cruise Voucher in the amount of 100% of all funds paid to Viking. — Future Cruise Vouchers may be used toward any future river, ocean or expedition cruise with Viking and will be valid for 24 months from issuance.